Customer Service Officer (HK)

Job Overview

Responsibilities
– Demonstrate how customers can send money using our services or assist customers requiring help
– Provide complete information about our products and services
– Generate customer interest in our products and services
– Manage of all aspects of customer enrolment process
– Be part of the marketing team to achieve the conversion and transaction targets
– Collect feedback from customers on our products and escalate them as soon as information is acquired
– Follow up on enquiries and sales opportunities
– Provide the first point of contact for customers
– Monitor competitor’s activities and evaluate marketing events
– Carry out customer surveys to understand demand and manage brand positioning
– Manage & maintain the retail service standards

Requirements

– Able to work independently
– Highly motivated and able to demonstrate initiative
– Excellent communication skills
– Customer service and sales oriented
– Proactive in initiating conversation with potential customers to promote our products and create interest
– Willing to work on Weekends (Sundays are mandatory) & Public holidays
– Willing to travel to different event locations

Desirable Qualities

– Multi Lingual (especially Bahasa)

Benefits

– Generous incentives
– Allowances

Why Join Us?
– Outstanding career advancement opportunities await our staff
– We encourage adaptability to our company’s learning culture to improve and enhance our employees in work & personal life
– We practice vibrant and energetic office culture
– To be part of a dynamic multicultural team
– Opportunity to work with cutting-edge technology and an innovative company with a great future and rapid growth objectives
– Attractive salaries that commensurate with work experience

Interested candidates with the above qualifications, kindly send in your resume to hr123@pay2home.com