Job Overview
Who we are
The CONCIERGE team is at the forefront of ELEVATE’s vision for helping companies sell more. We are a lead qualification team that takes inbound leads for Fortune 500 clients and validates inquires, routes opportunities to respective departments and reports the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers.
ELEVATE’s CONCIERGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.
What you will do
The ELEVATE CONCIERGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world’s largest and most prestigious companies.
This individual will provide a crucial link to connect with prospects, build rapport, gather information and identify opportunities that meet the minimum qualification criteria for our customer sales teams.
You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products
This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in many diverse industries.
Key Responsibilities
➢ Answer incoming calls following a calling guide that ensures a consistent customer experience
➢ Answer incoming written support tickets through a customer service platform
➢ Make outbound calls to inbound inquiries either to return missed calls or left voicemails
➢ Route all qualified leads via email following a template based on pre-defined routing rules
➢ Log results of all qualified leads into a Client Relationship Management (CRM) platform
➢ Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
➢ Deliver seamless and consistent experience for the customer Who you are
You are a skilled and charming Lead Development Representative with excellent verbal and written communications, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner.
➢ Empathetic, supportive, encouraging and nurturing disposition
19 November 2019
➢ Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style
➢ Exceptional oral and written skills
➢ Good organizational skills, with attention to detail, accuracy and accountability
➢ Energy and passion for delivering results with the agreed SLAs ➢ Hunger for knowledge and learning of new products, services and business ➢ A ‘can-do’, flexible and proactive approach to resolving problems and demands ➢ Strong relationship building skills and a commitment to customer service is required. ➢ Strong organization and time management skills are critical.
➢ Strong logic and analytical approach to solving challenges
➢ Native Mandarin Chinese language is mandatory You will have held prior roles and have experience in:
➢ Working within a call centre and providing superior customer service outcomes
➢ The ability to rapidly understand customer objectives and value propositions
➢ Utilization of best class calling guides to structure conversations with customers
Who you will work with
Our team works with the world’s most prestigious and forward-thinking companies to help them sell more! Our customer base is diverse, from technology, to professional services, to commercial real estate. We work closely with our customer sales, marketing and digital teams to help them launch into new markets, new geographies and new products. What we do impacts them greatly, their companies, their goals and their successes. We take that seriously.
Recruitment Process:
Candidates are required to apply via email to resourcing@thinkelevate.com ASAP. Suitable candidates will be reviewed on a rolling basis. No phone calls please. Candidates are required to send thier CV in ENGLISH. Failing to do so will not progress a candidate’s application. Interviews will be conducted in Chinese language and English levels will be assessed accordingly.